General Questions

1. What is your service?
   
2. Do you offer a trial time that I can try your service befure pay for it?
   
3. How do I start? What do I need?
   
4. What system requirements are needed to watch my camera?
   
5. What computer do I need to capture video from my camera?
   
6. Do I need a fast-speed Internet connection?
   
7. Do I pay for connecting to your site from my cell phone?
   
8. Does your service work worldwide?
   
9. For your service to work, is it necessary to have my PC always turned on?
   
10. Will it work on my phone?
    
11. Do I need a 3G phone?
    
12. Do I need Java on my phone?
    
13. If I sign up, won't you just start spamming me with text messages?
    
14. I want to cancel your service. What should I do?
    

Video Capture Software

1. The program stops webcasting after a long period of computer inactivity. What is wrong?
   

2. Captured image looks grainy or lacking color resolution.

   Answer:

   Make sure your system is set to display 24-bit or 32-bit color.
   To change color mode:
   

   1. On the computer's screen click Start, point to Settings, and then click Control Panel.
   2. Double-click Display.
   3. Select Settings and change color depth.

3. I'm using firewall. Does the program works through firewall?
   
4. My PC uses a router on a network to access the internet. Do I need to change anything to get it to work?
   
5. How to connect my Analog Video Camera?